Kitstek Privacy Policy

Last Updated 15th October, 2025

1. Introduction

Welcome to Kitstek (“we,” “us,” or “our”). Your privacy matters to us. This Privacy Policy explains how we collect, use, share, and protect your personal data when you use our services, including identity verification, account creation, and support.

By using our services, you agree to the practices described in this Privacy Policy.

2. What personal data we collect

Depending on your interaction with Kitstek, we may collect the following types of information:

  • Basic Information: Name, email, phone number, date of birth, nationality, and address.

  • Identity Verification Data: Copies or scans of identification documents, photos or selfies, biometric data (facial images used for “liveness” checks), and technical metadata (IP address, device/browser details, timestamps).

  • Usage & Technical Data: Log data, cookies, and analytics information.

  • Communications: Records of support tickets, emails, and other communications with us.

3. Why we collect it

We use your personal data for the following purposes:

  • To verify your identity and prevent fraud.

  • To comply with legal and regulatory obligations (e.g., Know Your Customer / Anti-Money Laundering requirements).

  • To provide and improve our services.

  • To communicate with you about your account, updates, or support inquiries.

  • To analyze service usage and enhance user experience.

  • To send you marketing communications (only if you’ve opted in).

4. Sharing of data

We may share your information with:

  • Service providers and contractors who help us operate (hosting, identity verification, analytics, customer support).

  • Regulatory authorities or law enforcement if required by applicable law.

  • Business partners in the event of a merger, acquisition, or restructuring.

We do not sell or rent your personal data to third parties.

5. International transfers

Your data may be processed or stored in locations outside your country of residence. When this happens, we take reasonable measures to ensure your data is protected in line with this Privacy Policy and applicable laws.

6. Data retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, and resolve disputes. When no longer required, your data will be securely deleted or anonymized.

7. Data security

We implement appropriate technical and organizational measures to protect your information against loss, misuse, unauthorized access, or disclosure. However, no method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

8. Your rights

Depending on your jurisdiction, you may have the right to:

  • Access and obtain a copy of your personal data.

  • Correct or update inaccurate information.

  • Request deletion of your data (“right to be forgotten”).

  • Restrict or object to certain processing.

  • Receive your data in a portable format.

  • Withdraw consent (where processing is based on consent).

To exercise your rights, please contact us at info@kitstek.com.

9. Cookies & tracking

We use cookies and similar technologies to:

  • Keep you logged in and secure your session.

  • Understand how our services are used.

  • Improve functionality and user experience.

You can manage cookies through your browser settings. Please note that disabling cookies may affect how our services work.

10. Changes to this policy

We may update this Privacy Policy from time to time to reflect legal, technical, or business changes. The “Last Updated” date will indicate the most recent revision. If changes are significant, we’ll provide notice through our website or by email.

11. Contact us

If you have any questions or concerns about this Privacy Policy, please reach out:

Kitstek
Golf View Office Suites, Muthaiga, Nairobi.
Email: info@kitstek.com
Phone: +254 788 484 109