80-90% of queries auto-resolved. Zero human agents needed.
How Kitsilano Technologies delivered a Generative AI knowledge retrieval system for Mizizi AI, achieving 70% faster response times and full compliance across enterprise and public sector clients.
The Company
Making enterprise knowledge
actually accessible.
Mizizi AI builds intelligent knowledge solutions for enterprise and public sector clients across Africa. Their platform connects employees and customers to institutional knowledge through natural language interfaces that understand context, not just keywords.
As Mizizi AI scaled its enterprise client base, it hit the limits of what traditional knowledge management could deliver. The architecture needed to evolve on a foundation that enterprise clients would trust with their most sensitive documentation. Kitsilano Technologies built what came next.
In Their Words
“Kitsilano offer competitive pricing. They offer demos and trial environments before you actually acquire their product or services, which gave us full confidence before we committed.”
Mizizi AI
Enterprise AI, Africa
The Challenge
Knowledge too fragmented to access at scale
Enterprise customers kept knowledge in fragmented formats: Word documents, PDFs, legacy portals, email threads. Getting answers required human agents who knew where to look. That model didn't scale, and it didn't meet the security requirements of public sector and financial clients.
Fragmented knowledge sources with no unified access
Manual query handling causing delays and inconsistency
The Approach
RAG pipeline built on cloud infrastructure
Kitsilano built a fully managed Retrieval-Augmented Generation pipeline. Documents are ingested, cleaned, and converted to vector embeddings for semantic search. A foundation model generates natural-language answers grounded in the enterprise knowledge base, with role-based access controls and encryption enforced throughout.
Semantic search returning direct answers, not just documents
Security and compliance built into the architecture from day one
The Results
Measurable impact from first deployment
The system auto-resolved 80-90% of queries from launch, eliminating human agents on routine requests. Response times dropped 70% and agent workload fell by 50%, while full compliance was maintained across all enterprise and public sector clients.
80-90% of queries auto-resolved without human agents
70% faster response times across all deployments
Results & Benefits
Substantial gains across the enterprise from day one.
Auto-Resolution
80-90% of queries resolved automatically with no human agent involvement.
Response Speed
70% faster query response times from the first day of deployment.
Agent Workload
50% reduction in manual agent load, freeing teams for higher-value work.
Compliance
100% compliance maintained across all enterprise and public sector clients.
Security
End-to-end encryption and role-based access controls enforced throughout the pipeline.
Stakeholder Confidence
Trial environments delivered before commitment, giving stakeholders full confidence before go-live.
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